PRIVACY POLICY
Effective Date: 01/04/2025
This Privacy Policy ("Policy") describes how National Housing Organization Joint Stock Company (N.H.O) ("We", "Company", "National Housing Organization (N.H.O)") collects, uses, stores, and protects your personal information ("You", "User") when you access and use the website https://gempark.vn/ ("Website").
We, National Housing Organization Joint Stock Company (N.H.O), are the Investor of the Gem Park project and also the entity directly operating this Website. We are committed to protecting your privacy and complying with the applicable laws regarding personal data protection in Vietnam. Please read this Policy carefully to understand how we process your personal information.
1. Information We Collect
We may collect the following types of personal information from you:
Information You Provide Directly:
Full name
Phone number
Email address
Content of messages or requests you send via contact forms, chat, or other communication channels related to the Gem Park project.
Any other information you voluntarily provide when interacting with us (e.g., requests for apartments at Gem Park, appointments for model home visits).
Automatically Collected Information:
Log Data: IP address, browser type, browser version, pages you visit on our Website, time and date of access, time spent on those pages, and other statistical data.
Cookies and Similar Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on the Website and store certain information. (See Section 5 on Cookies).
2. Purpose of Collecting and Using Information
We collect and use your personal information for the following purposes:
Website Operation and Maintenance: Ensure that the Website operates smoothly and efficiently.
Contact and Respond to Requests: Respond to inquiries, requests for advice, provide information about the Gem Park project (price list, sales policies, promotions, progress, model homes, etc.) that you have submitted through contact forms or other channels.
Customer Support: Provide support regarding the Gem Park project.
Send Updates and Marketing Information (with consent): Send emails, SMS, or phone calls to provide updates about Gem Park, other projects of National Housing Organization (N.H.O), events, promotions, etc., only if you have agreed to receive such information. You have the right to opt out of receiving marketing communications at any time.
Analyze and Improve Services: Understand how users interact with the Website to improve content, features, and user experience. We may use third-party analytics tools such as Google Analytics.
Advertising and Remarketing: We may use the information collected (via cookies) to display more relevant advertisements about Gem Park on other websites (e.g., through Google Ads).
Contractual Procedures (if applicable): Use information to prepare, sign, and execute contracts for the sale or other agreements related to products of the Gem Park project.
Compliance with the Law: Fulfill legal obligations, resolve disputes, and enforce our agreements.
3. Sharing Personal Information
Your personal information may be shared in the following cases:
With Internal Departments: Sharing between relevant departments within National Housing Organization Joint Stock Company (N.H.O) (such as Sales, Marketing, Legal, Customer Support) to process your requests, complete transactions, and provide the best services related to the Gem Park project.
With Authorized Sales Partners/Distributors: We may share necessary information (name, phone number, email, needs) with our authorized agents and brokers so they can contact you, provide advice, and support you in understanding or completing transactions related to the Gem Park project, based on your request or interest. These partners are obligated to protect your information under an agreement with us.
With Service Providers: We may share information with trusted third parties that provide services on our behalf, such as web hosting providers, data analytics (e.g., Google Analytics), advertising platforms (e.g., Google Ads), email marketing providers, customer relationship management (CRM) services, and property management companies (after handover). These providers are only allowed to use your information as necessary to provide services to us and are required to protect your data.
For Legal Reasons: If required by law, regulation, legal process, or government requests.
To Protect Rights: When we believe disclosure is necessary to protect the rights, property, or safety of National Housing Organization (N.H.O), our customers, or the public.
Business Transfer: If National Housing Organization (N.H.O) is involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you before your personal information is transferred and will follow another privacy policy (if changes occur).
We are committed to not selling, exchanging, or renting your personal information to any third parties for commercial purposes without your explicit consent, except as outlined in this Policy.
4. Storage and Security of Information
Storage Period: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy and comply with legal storage requirements (e.g., accounting law, real estate business law). When the information is no longer needed, we will safely delete or anonymize it.
Security: We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, following industry standards and legal requirements.
5. Cookies and Tracking Technologies
What are Cookies: Cookies are small text files stored on your device (computer, mobile phone) when you visit the Website.
How We Use Cookies:
Necessary Cookies: Help the Website operate (e.g., remember your preferences).
Analytics/Performance Cookies: Help us understand how you use the Website (e.g., Google Analytics) to improve performance.
Functionality Cookies: Remember your preferences to provide a more personalized experience.
Advertising/Targeting Cookies: Used to display more relevant ads about Gem Park based on your interests (e.g., Google Ads Remarketing).
Managing Cookies: Most web browsers allow you to control cookies through browser settings. You can refuse all cookies or specify when cookies are sent. However, if you do not accept cookies, you may not be able to use some parts of the Website.
6. Children's Privacy
Our Website is not intended for children under the age of 15 (or any other age specified by law). We do not intentionally collect personal information from children under this age. If you are a parent/guardian and aware that your child has provided information, please contact us so we can take action.
7. Links to Other Websites
Our Website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We recommend reviewing the privacy policy of every website you visit. We do not control and are not responsible for any third-party websites or services' content, privacy policies, or practices.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of the page. You should review this Privacy Policy periodically for any changes. Changes take effect immediately upon posting on this page.
9. Contact Us
If you have any questions about this Privacy Policy or have any other inquiries related to personal data processing, please contact National Housing Organization Joint Stock Company (N.H.O) at:
Address: 44B Nguyen Van Troi, Ward 15, Phu Nhuan District, Ho Chi Minh City
Email: info@nhojsc.vn
Hotline: (028) 3845 9963
By using the Website https://gempark.vn/, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy.